Returns & Order Policy
Policy Overview
This Returns & Order Policy outlines the conditions under which orders placed with PeptidelbUK may be modified, cancelled, or returned.
All products supplied by PeptidelbUK are designated strictly for research and development use only.
Research Product Nature
Due to the specialized nature of research-grade compounds and laboratory materials:
- Products are supplied sealed and clearly labelled for research use only
- Items are not eligible for return once opened
- Products must not be used for human or medical purposes
For safety and compliance reasons, we cannot accept returns of opened research compounds.
Order Cancellations
Orders may be cancelled only if:
- The request is made before dispatch
- The order has not entered fulfillment processing
Once dispatched, orders cannot be cancelled.
Shipping & Delivery
PeptidelbUK processes orders within the United Kingdom using secure, research-suitable packaging.
Tracking details are provided where applicable.
Delivery time frames are estimates and may vary depending on courier services.
PeptidelbUK is not responsible for courier delays.
Incorrect or Damaged Items
If you receive:
- An incorrect product
- A damaged item
- A visibly compromised package
You must notify us within 48 hours of delivery.
Claims must include:
- Order number
- Batch reference
- Photographic evidence of packaging condition
We will review and respond accordingly.
Refund Conditions
Refunds may be issued only where:
- An order was cancelled before dispatch
- A verified fulfillment error occurred
- A product was damaged during transit (subject to verification)
Refunds are processed to the original payment method.
Processing times may vary depending on banking institutions.
Right to Refuse Orders
PeptidelbUK reserves the right to:
- Cancel orders
- Refuse transactions
- Restrict supply
Where intended use appears inconsistent with research-only designation.
Research Use Reminder
All products supplied by PeptidelbUK are:
- Not approved for human consumption
- Not intended for medical or veterinary use
- Not supplied for clinical application
Orders are placed with full acknowledgment of research-use designation.
Contact for Order Issues
Email: info@peptidelb.co.uk
All inquiries must relate strictly to order or research documentation matters.