Return & Refund Policy

Last Updated: September 30, 2026

Thank you for shopping with PeptidelbUK. We want you to be satisfied with your purchase. If you are not completely satisfied with an item, please review the return and refund terms below.

1. Return Period

Our return and refund policy lasts 30 days from the date of delivery.

If 30 days have passed since your order was delivered, we generally cannot offer a full refund or exchange.

To be eligible for a return, the item must:

• Be returned within 30 days of delivery.

• Be unused and in the same condition in which you received it.

• Be in its original packaging, including all original accessories, manuals, documentation, and components where applicable.

• Include a valid receipt, order confirmation, or other proof of purchase.

Do not send your purchase back to the manufacturer unless we specifically instruct you to do so. Returns must be sent to the return address provided by our customer service team.

2. Items That Cannot Be Returned

Certain products are not eligible for return or refund, including:

• Gift cards.

• Downloadable software products.

• Certain health and personal care products.

• Intimate or sanitary goods.

• Perishable goods, including food, flowers, newspapers, and magazines.

• Hazardous materials.

• Flammable liquids or gases.

• Products that have been used, installed, modified, or altered after delivery, unless the product is defective.

• Items specifically identified as non-returnable at the time of purchase.

• Sale or clearance items, unless otherwise required by applicable law.

Additional exclusions may apply depending on the product category.

3. Condition of Returned Items

Returned products must be received in their original condition.

We may reduce or deny a refund if an item:

• Shows signs of use beyond what is reasonably necessary to inspect the product.

• Is damaged after delivery due to misuse, abuse, accident, improper installation, or improper handling.

• Is missing original parts, accessories, packaging, manuals, or other components.

• Has been altered, modified, assembled, or installed in a manner that affects its condition or resale value.

• Is returned more than 30 days after delivery.

Where permitted by applicable law, a partial refund may be issued when a returned item has reduced value because of its condition.

4. Defective or Damaged Products

If your product arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.

Please provide:

• Your order number.

• A description of the issue.

• Photographs or videos showing the damage or defect, when applicable.

• Photographs of the packaging if the product was damaged during shipping.

We will review the information and determine the appropriate resolution, which may include a replacement, repair, exchange, partial refund, or full refund, depending on the circumstances and applicable law.

5. How to Request a Return

Before returning an item, please contact our customer service team at:

Email: info@peptidelb.co.uk
Phone: +44 7441 423964

Please include your:

• Full name.

• Order number.

• Date of purchase.

• Product name.

• Reason for the return.

• Photos or other supporting information, if applicable.

Do not ship the item until you have received return instructions from our customer service team.

Once your return request is approved, we will provide the appropriate return address and shipping instructions.

6. Return Shipping

Unless the return is due to our error, a defective product, or damage that occurred before delivery, you are responsible for the cost of return shipping.

Original shipping charges are generally non-refundable.

If a refund is approved and the return is the customer’s responsibility, applicable return shipping costs may be deducted from the refund where permitted by law.

We strongly recommend using a trackable shipping service and purchasing shipping insurance for higher-value returns. We are not responsible for returned merchandise that is lost or damaged while being shipped back to us before we receive it.

7. Inspection of Returned Items

Once we receive your returned product, we will inspect it to determine whether it meets the requirements of this policy.

We will send you an email confirming receipt of the returned item and notify you whether your refund has been approved or rejected.

Inspection and processing times may vary depending on the product and circumstances of the return.

8. Refunds

If your return is approved, your refund will generally be issued to the original payment method used for the purchase.

Refunds may take several business days to appear in your account after they have been processed. The exact timing depends on your bank, card issuer, payment provider, or other financial institution.

We are not responsible for delays caused by your financial institution after a refund has been processed by us.

9. Late or Missing Refunds

If you have been approved for a refund but have not received it, please:

1. Check your bank account again.

2. Contact your credit card company or payment provider.

3. Contact your bank, as additional processing time may be required.

4. If you have completed these steps and still have not received your refund, contact us at info@peptidelb.co.uk.

Please include your order number and refund information when contacting us.

10. Sale and Clearance Items

Unless otherwise required by applicable law, sale, clearance, discounted, and promotional items are final sale and are not eligible for return or refund.

Regular-priced products may be eligible for return in accordance with the terms of this policy.

Any product-specific return restrictions displayed at the time of purchase will also apply.

11. Exchanges

We may replace products that arrive defective or damaged, subject to availability and approval.

If you need an exchange for the same item, contact us at:

Email: info@peptidelb.co.uk
Phone: +44 7441 423964

If an identical replacement is unavailable, we may offer an alternative resolution, such as a refund or another available product, where appropriate.

Return the original item only after receiving instructions from our customer service team.

12. Gifts

If an item was purchased as a gift and shipped directly to you, and the order was identified as a gift, an approved return may be issued as a gift credit or other applicable form of credit.

If the item was not marked as a gift, or if the purchaser had the order shipped to themselves before giving it to you, any approved refund will generally be issued to the original purchaser and original payment method.

13. Shipping Errors

If you receive the wrong product or an item is missing from your order due to an error on our part, please contact us promptly.

We may provide instructions for returning the incorrect product and, where applicable, arrange for the correct product to be shipped to you.

14. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@peptidelb.co.uk or +44 7441 423964.

Cancellation requests are not guaranteed and may depend on whether the order has already been processed, shipped, customized, or otherwise prepared for fulfilment.

Once an order has shipped, it may no longer be eligible for cancellation and may instead be subject to our standard return policy.

15. Customized or Special-Order Products

Customized, personalized, made-to-order, or special-order products may be subject to different return and cancellation conditions.

Unless otherwise stated or required by applicable law, such products may not be eligible for return because they have been specifically prepared for the customer.

Please contact us before placing an order if you have questions about the return eligibility of a customized or special-order product.

16. Manufacturer Warranties

Some products may be covered by a separate manufacturer’s warranty.

A manufacturer’s warranty is separate from this Return and Refund Policy and may have different eligibility requirements, exclusions, and procedures.

Please contact us before sending a product directly to the manufacturer unless we have specifically instructed you to do so.

17. Refund Exceptions

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable law.

Where applicable law provides consumers with additional cancellation, return, refund, warranty, or other rights, those rights will continue to apply.

18. Contact Us

If you have questions about this Return & Refund Policy, need assistance with a return, or want to request a refund, please contact us:

Business: PeptidelbUK
Phone: +44 7441 423964
Email: info@peptidelb.co.uk
Website: peptidelb.co.uk

For return requests, please include your order number whenever contacting us.